Last updated: [July 24, 2025]

Thank you for visiting our website. This Privacy Policy outlines how we collect, use, protect, and handle your Personally Identifiable Information (PII) in accordance with Vietnamese law, as well as applicable international standards including those from the U.S. and EU.

1. What Information Do We Collect?

When you register, place an order, subscribe to a newsletter, or interact with our site, you may be asked to provide personal information such as:

  • Name
  • Email address
  • Phone number
  • Billing or shipping address
  • Payment details (processed securely via a third-party provider)

We collect this information to:

  • Personalize your experience
  • Process transactions
  • Provide customer support
  • Send periodic emails or updates
  • Improve website content and user experience

2. When Do We Collect Information?

We collect your data when you:

  • Register on the site
  • Make a purchase
  • Subscribe to content
  • Fill out a form or provide input voluntarily

3. How Do We Protect Your Information?

We take data protection seriously. Our measures include:

  • SSL encryption for data transmission
  • Regular malware scanning
  • Secure servers with limited access to authorized personnel only
  • All payment transactions are processed through a secure gateway

4. Use of Cookies

Yes, we use cookies to:

  • Store and remember user preferences
  • Track usage patterns and improve functionality
  • Process items in your shopping cart

You can modify your browser settings to decline cookies. This will not significantly affect your user experience.

5. Third-Party Disclosure

We do not sell or trade your personal information. We may share it with:

  • Hosting partners
  • Payment gateways
  • Service providers (only under strict confidentiality agreements)
  • Legal authorities if required by law

6. International Users

By using our website from outside of Vietnam, you consent to your information being transferred and processed in Vietnam. We follow global best practices to protect international data.

7. Vietnam Personal Data Protection

We comply with Decree No. 13/2023/NĐ-CP on personal data protection in Vietnam. This includes your rights to:

  • Be informed
  • Access, modify, or delete your data
  • Withdraw consent
  • File a complaint regarding data use

8. Your Rights

You can access or update your personal information by logging into your account or contacting our support team.

9. Policy Changes

We may update this Privacy Policy. Changes will be posted on this page with the revised date.

10. Contact Us

If you have any questions about this policy, email us at: contact@naturecraftvn.com

11. Email Communications

In compliance with email marketing best practices:

  • We include an unsubscribe option in all emails
  • We do not use misleading subject lines or sender names
  • We respect opt-out requests promptly

Thank you for trusting us.